Question 1

HOW CAN I PLACE AN ORDER?

Accepted Answer

Choose from the catalogue via our website. 
Browse, select your item, with add-ons (cake card/topper, etc.) and make your payment online.
We may on occasion be able to fulfill orders within 24 hours, at our discretion. 
If you require a last-minute order, we recommend calling us at +63967-234-3425 to check availability before placing your order.

Thank you for choosing Carrot Cake Manila!

Question 2

CAN I ORDER A CAKE FOR PICK-UP TODAY?

Accepted Answer

Yes. All regular size Carrot Cakes and Specialty Cakes are available DAILY. However, we do not guarantee availability until an order has been confirmed.

Question 3

DO YOU DELIVER?

Accepted Answer

Customers will handle the booking and payment for a delivery courier. You may use our recommended couriers for pick-up.
LALAMOVE 
GRAB
MOVE IT

Simply book from the courier of your choice, arrange the pick-up of your order from our location and deliver it to your desired destination.

Question 4

WHAT PAYMENT METHODS DO YOU ACCEPT?

Accepted Answer

Carrot Cake Manila accepts payments made online through GCash, BPI, and BDO Bank transfer.

We accept credit and debit card payments for all in-store purchases. This update offers customers a more convenient and secure way to pay when they visit our local store.

We strive to make the payment process as convenient and secure as possible for our customers, and if you have any questions or concerns about payment methods, please don't hesitate to contact us for assistance.

Question 5

HOW CAN I BOOK FOR PICK-UP?

Accepted Answer

To book for pick-up at Carrot Cake Manila, you can use the following apps:
LALAMOVE
GRAB
MOVE IT

When booking, please make sure to include your Order Number so that we can easily track your order. 
Additionally, it is important to check the “Insulated Box/Thermal Bag” option to ensure that your carrot remains fresh during delivery.

Please pin: Carrot Cake Manila
Address: 131 V. Luna Extension, Sikatuna Village, Quezon City
Contact: 09672343425

Question 6

WHERE ARE YOU LOCATED?

Accepted Answer

You can find Carrot Cake Manila using the following pin on Google Maps or Waze: 
Carrot Cake Manila
For any inquiries or assistance, you can contact us at 0967-234-3425.

Question 7

DO YOU HAVE SENIOR/PWD DISCOUNT?

Accepted Answer

Thank you for your inquiry about the senior citizen/PWD discount.
As per the DTI guidelines under Joint Administrative Order No. 24-02, cakes and pastries are not included in the list of basic necessities and prime commodities eligible for the senior citizen or PWD discount. This special discount applies specifically to certain essential goods. We appreciate your understanding! 🧡

LINK 1:
https://www.dti.gov.ph/archives/advisories-archives/dti-jao-24-02/
LINK 2:
https://ncda.gov.ph/2024-revised-rules-on-granting-special-discounts-to-senior-citizens-and-persons-with-disability-on-purchase-of-basic-necessities-and-prime-commodities-joint-administrative-order-no-24-02-series-of-2/

Question 8

HOW FAR IN ADVANCE DO I NEED TO PLACE MY ORDER?

Accepted Answer

For our regular size Carrot Cakes and Specialty Cakes, although it is available daily, we still recommend placing your order at least a day in advance of your pick-up date. We do not guarantee availability until an order has been confirmed.

Question 9

WHAT IS THE BEST WAY TO STORE MY CAKE?

Accepted Answer

We recommend you enjoy all cakes within 72 hours of purchase. If you are planning to eat your cake on the day of delivery, keep it in a cool, dry place. If you are serving your cake the next day, keep it refrigerated but for best results remember to give it at least two hours to stand at room temperature before serving.

TIP: There is no denying that cakes taste best right out of the oven. However, you can have your stored Carrot Cake and eat it in the next few days — by reheating it in your microwave for about 15-30 seconds on high.

Question 10

WHAT IF I NEED TO CANCEL AN ORDER?

Accepted Answer

Please be aware that we manage a heavy production schedule and last minute cancellations cannot always be accommodated due to the amount of planning and work that goes into each order prior to even baking. Cancellations are permitted only when made at least 2 days prior to the pick-up date. Refunds are offered in accordance with your agreement.

Question 11

WHAT IF I AM NOT HAPPY WITH MY ORDER?

Accepted Answer

Our aim is to provide all of our customers with fantastic cakes and great service. Each complaint is considered by management on a case by case basis. We aim to resolve the complaint in a fair and even-handed manner, taking into account the concerns of both the customer and the baker.
If you are unhappy with your order for any reason, please email us at office.carrotcakemanila@gmail.com or message us on our Facebook or Instagram page with your order number in the subject line within 24 hours of receipt of the cake. Any complaint received over 72 hours after the cake is delivered cannot be accommodated.

If there is a clear problem with the cake, we do apologize and will do our best to correct the error. If we are unable to correct the error, we will aim to discuss and agree the appropriate discount for the circumstances in good faith.

Please do keep in mind that there may be slight differences in terms of look from the images on the product page. This is due to the fact that all our cakes are hand-made from scratch and therefore there might be slight variations.

Therefore slight differences in the look of the cake to the images on the website will not alone constitute a reason for a discount.

Question 12

WHY SHOULD I ORDER MY NEXT CAKE FROM CCM?

Accepted Answer

At Carrot Cake Manila, we take pride in crafting the perfect carrot cake that speaks of quality, tradition, and exceptional taste. All of our cakes are made using only the freshest, high-quality ingredients, ensuring each bite is moist, flavorful, and satisfyingly rich. Moreover, our recipes have been perfected over the years, combining the classic allure of traditional cake with a unique touch that you won't find anywhere else. Whether it’s for a special occasion or simply to satisfy a sweet craving, ordering from us guarantees a delightful and memorable dessert experience!

Frequently asked questions